@kathrynfavour

Hello families I hope you are enjoying my work series🤩 week 1 recap : what we learned about customer support this week. 1. It's triage and de-escalation and not just question and answer 2. It blends therapist, detective and salesperson 3. Each channel [ chat, phone, email ,social] demands…

Hello families I am back again with another insightful series😚 why does the customer support role exist at all? have you ask that question before !!!!!!!!!! I am sure you have not but don't worry here is the reason why this role exist. Because every company needs a translator. One side speaks in…

Hello families I'm here again on your screens i hope you are enjoying my series😄 8:59am. Queue: 14 tickets. First message is in all caps By 9:15am, the same customer says thank you. Nobody puts "EMOTIONAL REGULATION UNDER PRESSURE" in a job description but it's the actual skill that makes support…

hello families it's another day of the week hope you enjoyed your weekends😎 Curious to hear from the community; what's the most frustrating customer service experience you've had - and what would have fixed it? Understanding the low points is half of what makes support teams better. Drop your…

hello lovely customer representative😇 Customer support isn't one job- it's four, wearing the same badge. Chat, phone, email, and social where each demand a different pace, tone ,and skill set. Treating them as interchangeable is where a lot of customer experience strategies go wrong. Day 3 of my…

hello customer representatives 😇 Customer support is one of the most misunderstood roles in business. The myth: it is a low-skill job where people read from scripts The reality: it is a blend of problem-solving, emotional intelligence, and product expertise- often all three, in the same 5-minute…

hello customer representative family.😊 What does the customer support rep's day actually look like? Not "sits and answer phones." But rather queue triage, de-escalate, repeat patience on the same issue, cross-team escalation, and a handoff that sets the next shift up to succeed--- all before 6pm…

Happy birthday 🎂@cilla royals May you be great beyond measures😍

Effortless beauty✨ loud confidence 😍 #newday #cleangirlasethtic

Happy independence day ghana🇬🇭🇬🇭 God bless our mother land😊 #OneAfrica

#aihighroller effect🤗☺

#aibabydancetrend @cilla royals☺🤩 Don't play with me.

#aibabydancetrend

Catch me fading like a deleted file😅😜